FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new teapot arrives safely at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your teapot ships, we will send you an email containing a tracking number and a link so you can follow its journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love your brewing experience! If you are not completely satisfied with your purchase, you can return your unused item in its original packaging within 30 days of delivery for a full refund.

Q: My teapot arrived broken or cracked. What should I do? A: Teapots can be fragile, and while we pack our products with extra protective layers, damage can occasionally happen during transit. Please take a quick photo of the damaged item and packaging, and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: Is Oryvanta cookware/teapots stovetop safe? A: Heat compatibility depends entirely on the specific material of the teapot (e.g., borosilicate glass vs. delicate ceramic). Please check the specific "Product Features" section on the individual product page or refer to the manual included in your package to confirm if your specific model can be used directly on open flames, electric stovetops, or induction cooktops.