Handling Sales Calls – Speaking English Fluently


Welcome to twominuteenglish.com. Teaching you English through two-minute or less. In this lesson, we will tell you how
to handle sales calls from different institutions. Hello, am I speaking with Jim? Yes, who’s this? This is Mike, calling on behalf of Signature Bank. You
have been our client for five years. Right, Jim? That’s right. What is this about? Well, we are offering a higher interest rate if
you open a savings account with Signature Bank. Nah, I am fine with my current status. Are you sure Jim? This is a great opportunity. Yeah, I’m sure. Thanks for calling though. Thanks for your time. Hello Ma’am, I am calling from Coventry Health Care. Yes, how can I help you? Well, we are offering health insurance with better premiums to valued customers. That’s great to hear. But I am satisfied with my current insurance. I’m sure yours is a good one but we have medical centers all
across the country and we also offer dental as well. Just give me two minutes so that I can explain the details. I’m really sorry but I have to go out. I’m already late. No problem. Thanks for your time. Am I speaking with Jim Novak? Yes. This is Jim. Jim, this is Jack from Bank of America. I have some good news. Is that so? All right. I’m listening. You have been banking with us for several years so you’ve been
granted a credit card for your wife at no additional cost. That’s great. So I’ll just have to pay for what I buy right? That’s right, Mr. Novak. Good to hear. My wife would love to have a credit card for herself. Great. I’ll send someone over so that we can deal with the formalities. Okay, let’s just schedule a day. Hello? Hi Nancy. This is Mike from AT&T Incorporation. Yes, how can I help you? Nancy you have been using our prepaid connection for a couple of years, right? Yeah, that’s right. How would you like a post-paid connection that allows you to
make free unlimited voice calls to 3 AT&T numbers? I would love that. But what’s the catch? There’s no catch. There will be a monthly rental which you
will have to pay, like any other post-paid connection. Fantastic. Sign me up. We are offering a higher interest rate if you
open a savings account with Signature Bank. I am satisfied with my current insurance. we are offering health insurance with better premiums to valued customers. I’ll send someone over so that we can deal with the formalities. There will be a monthly rental which you will
have to pay, like any other post-paid connection.

15 comments on “Handling Sales Calls – Speaking English Fluently

  1. at 2:46, she says " but, what's the catch ? " could you please explain to me what she means ? Thanks in advanced. 🙂

  2. Very good question Bao Tran. 'What's the catch', is an idiom which means what is the unsaid condition or drawback. When someone gives you a tempting offer which sounds too good to be true you can ask them what's the catch, which means, what's the drawback that you're not telling me about.

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